Welcome to SUMBONUM’s Shopify website! We are committed to providing you with high-quality products and services while keeping your best interests at heart. By accessing or using our website, you agree to the following terms of service. Please take a moment to read them carefully.

1. General Terms

By using this website, you agree to abide by these terms and confirm that you are of legal age to enter into a binding agreement. If you do not agree to these terms, we kindly ask that you refrain from using our website or services.

2. Products and Services

We strive to deliver products and services that meet the highest standards of quality. However, all product descriptions, pricing, and availability are subject to change without prior notice. We reserve the right to discontinue any product or service at our discretion.

3. Pricing and Payment

We are committed to providing transparent pricing. All prices are listed in USD and include applicable taxes unless otherwise specified. Payment must be made at the time of purchase, and we accept major credit cards, debit cards, and other secure payment methods. If a pricing error occurs, we will notify you promptly and give you the option to confirm your order at the correct price or cancel it.

4. Shipping and Delivery

We aim to deliver your products promptly and within the estimated delivery times. Shipping costs and timelines vary based on your location and the selected shipping method. If delays occur, we will notify you and work to resolve the issue promptly. For detailed information, please refer to our Shipping Policy.

5. Return and Exchange Policy

Our golf balls are classified as consumable goods. Due to their nature, we do not accept returns or exchanges after the product has been sold. This policy ensures the hygiene and safety of our products, and we sincerely appreciate your understanding and support.

Quality Assurance:

Although returns and exchanges are not accepted, we are confident in the quality and performance of our golf balls. If you receive a product with a manufacturing defect, we offer the following solutions:

• Provide a replacement product of equal value.

• If a replacement is not possible, issue a full refund.

Damaged or Defective Products:

If your product is damaged during shipping or has a manufacturing defect, please contact our customer service team within 72 hours of receiving it. We may request photos or other evidence to expedite the resolution process.

Refund Policy:

For issues involving damage or defects, refunds will be processed within 5 business days after the issue has been verified. Refunds will be issued to your original payment method.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of SUMBONUM or its content suppliers and is protected by intellectual property laws. You may not copy, distribute, or use any content without our explicit written permission.

7. User Conduct

We expect all users to act responsibly and respectfully when using our website. You agree not to engage in unlawful, harmful, or disruptive activities, such as hacking, transmitting viruses, or infringing on the rights of others.

8. Limitation of Liability

While we strive to provide accurate information and high-quality products, we cannot guarantee that our website will be error-free or that our products will meet every individual’s expectations. To the fullest extent permitted by law, SUMBONUM is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

9. Privacy

Your privacy is of utmost importance to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to the practices described in the policy.

10. Changes to the Terms of Service

We may update these terms of service from time to time to reflect changes in our practices or legal requirements. For significant changes, we will notify you via email or through a notice on our website.

The revised terms will be posted on this page with an updated effective date. Continued use of our website after the changes are posted constitutes your acceptance of the updated terms.

11. Governing Law

These terms of service are governed by and interpreted under the laws of the People’s Republic of China. Any disputes arising from these terms will be resolved in the courts of the People’s Republic of China.

12. Contact Information

We value your feedback and are always here to assist with any questions or concerns you may have.

Please contact us via:

• Email: info@sumbonumgolf.com

• WhatsApp: (852) 6091 9483

• Address: 22nd Floor, Ford Glory Plaza, 37-39 Wing Hong Street, Kowloon, Hong Kong