Dear Valued Customer,
Thank you for choosing our golf balls! We are dedicated to providing you with a superior shopping experience and premium-quality products. Before making a purchase, we kindly ask you to review our return and exchange policy:
1. Product Nature Statement:
Our golf balls are classified as consumable goods. Therefore, we regret to inform you that returns or exchanges are not accepted once the product is sold. This policy is in place to ensure the quality and integrity of our products. We sincerely appreciate your understanding and support.
2. Quality Assurance:
While we do not accept returns or exchanges, we are confident in the quality and performance of our golf balls. In the rare event that you receive a product with a manufacturing defect, we are happy to offer the following solutions:
• Replace the product with one of equal value at no additional cost.
• If a replacement is unavailable, we will issue a full refund.
3. Damages or Defects:
If the product you receive is damaged during transit or has a manufacturing defect, please contact our customer service team within 72 hours of receiving the item. To process your request efficiently, we kindly ask for photos or other evidence of the issue.
4. Refund Policy:
For cases involving damaged or defective products, we will process refunds within 5 business days after confirming the issue. Refunds will be credited back to your original payment method.
5. Contact Us:
If you have any questions or need assistance, please feel free to reach out to our customer service team through the following channels:
• WhatsApp: +852 6091 9483
• Email: info@sumbonumgolf.com
We greatly value your feedback and remain committed to continuously improving our products and services. Thank you for your understanding and cooperation!
Wishing you a wonderful day!